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Cancellation Policy

Thank you for shopping with SCENTA FLORA GENERAL TRADING LLC OPC. We strive to provide the best shopping experience, but we understand that sometimes orders need to be canceled. Please read our cancellation policy below.

1. Order Cancellation by Customer

  • Before Shipment:
    • Customers can cancel their orders within 24 hours of placing the order for a full refund.
    • After 24 hours but before shipment, cancellations may be subject to a 5% restocking fee.
  • After Shipment:
    • Once the order has been shipped, cancellations are no longer possible. However, customers may return the product in accordance with our return policy.

2. Order Modification

  • Before Shipment:
    • Customers can modify their orders (e.g., change of product, address) within 24 hours of placing the order without any additional charges.
    • Modifications after 24 hours but before shipment may incur additional fees.

3. Return Policy

4. Order Cancellation by SCENTA FLORA GENERAL TRADING LLC OPC

In rare instances, SCENTA FLORA GENERAL TRADING LLC OPC may need to cancel an order due to:

  • Product is out of stock
  • Issues with payment processing
  • Incomplete or incorrect shipping information

In such cases, customers will be notified promptly, and a full refund will be issued to the original method of payment.

5. Refund Process

  • Refunds for canceled orders (before shipment) will be processed within 5-7 business days.
  • For returned products, refunds will be processed once the item is received and inspected, typically within 7-10 business days.

Please note that it may take additional time for your bank or credit card provider to post the refund to your account.

6. How to Cancel or Modify an Order

To cancel or modify an order, please contact our customer service team as soon as possible:

Please provide your order number and the reason for the cancellation or modification.

7. Special Circumstances

We understand that unexpected events can occur. If you need to cancel or modify your order due to special circumstances, please contact us directly, and we will do our best to assist you.

8. Changes to This Policy

SCENTA FLORA GENERAL TRADING LLC OPC reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our cancellation terms.

9. Contact Information

If you have any questions or concerns about our cancellation policy, please contact us at:

Thank you for understanding and for shopping with SCENTA FLORA GENERAL TRADING LLC OPC.

Sincerely,

SCENTA FLORA GENERAL TRADING LLC OPC

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