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Read Our Shipping & Returns Policy

Shipping Policy

At SCENTA FLORA GENERAL TRADING LLC OPC, we take pride in offering high-quality, customized products that are made to order. Because each product is personalized to your preferences, we begin working on your order as soon as we receive it.

Processing Time:

Our standard processing time for all orders is 3-5 business days. Please note that this processing time does not include weekends or holidays.

Shipping Time:

Once your order has been processed, we will ship your products to your specified address. The shipping time will depend on your location.

Please note that these are only estimated shipping times and are not guaranteed. Sometimes, shipping may take longer due to factors outside our control, such as customs delays or shipping carrier issues.

Shipping Rates:

Shipping rates will be calculated based on your order total and shipping location. You can view the shipping rate during checkout before finalizing your order.

Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Customs and Import Taxes:

Please note that customers are responsible for any customs and import taxes that may apply. We are not responsible for any delays or additional fees resulting from customs clearance.

If you have any questions about our shipping policy, please don’t hesitate to contact us at info@scentaflora.com

Return Policy

At SCENTA FLORA GENERAL TRADING LLC OPC, we strive to provide high-quality products and excellent customer service. We want you to be delighted with your purchase, but we understand that sometimes things may not work out. If you need to make a return, please review our policy below:

Customized Products:

Please note that our products are customized when you place an order. For this reason, we cannot accept returns or exchanges for any customized products unless they are defective or damaged upon receipt.

Defective or Damaged Items:

If your item arrives defective or damaged, please get in touch with us within 7 business days of receiving your order. We will work with you to arrange for a replacement or refund.

Non-Customized Products:

If you receive a non-customized product, you are not completely satisfied with; you may return it for a refund or exchange within 7 days of receiving your order. The item must be in its original packaging and new, unused condition. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@scentaflora.com. Please provide your order number, a description of the item(s) you wish to return, and the reason for the return. We will provide further instructions and assist you in processing your return.

Refunds:

Once we receive and inspect your returned item, we will issue a refund to your original payment method within 15 business days. Please note that the refund may take additional time to reflect on your account.